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Privacy and Security at rajampo777

Your account information, payment details and personal data are protected by encryption and strict access controls.

Encrypted account dataDANA, OVO, GoPay, QRIS safeguardedYour rights, spelled out
Explore the Lobby Read FAQ
rajampo777 Privacy and Security at rajampo777
CONTACT & CLARITY

Reach Out About Your Privacy

Team online

Email Support

Send privacy questions to our support team at [email protected]. Response time is within 24 hours on business days. Include your account email so we can verify your identity before sharing account-specific data.

Live Chat

Chat with our support agents in-lobby during operating hours, 08:00–23:00 Indonesia time, seven days a week. They can answer data-access requests and explain how your information is used in real time.

Account Settings

Log into your account, go to Settings > Privacy & Data, and download your stored personal information or review your payment history. Changes to privacy preferences sync within one hour across all devices.

DATA HANDLING STANDARDS

How We Secure and Manage Your Information

Encryption & Storage

All payment data, including DANA, OVO, GoPay and QRIS identifiers, travels through TLS 1.2+ encryption. Passwords are hashed with salted algorithms; we never store them in plain text. Servers are geographically redundant to prevent data loss.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. These expire after 12 months of inactivity. You can disable non-essential cookies in your browser settings without losing account access.

Retention Periods

Account data is retained for five years after closure in case of disputes or regulatory inquiries. Payment records comply with Indonesian banking standards. You can request deletion of non-essential data anytime via Settings.

Access Control

Only staff with a legitimate need—fraud prevention, customer support, compliance—can view your personal information. Third-party payment processors access only what is necessary to complete transactions securely.

Data Breach Response

If unauthorized access occurs, we notify affected users within 48 hours via email. We investigate with our security team, document the incident and file reports where local law requires. Your account is locked until you reset your password.

Update Your Data

Change your email, phone or payment method in Settings > Profile at any time. Withdrawal address changes require identity re-verification via one-time SMS code. Changes take effect on your next transaction.

Your Privacy Questions Answered

Yes. Log in, go to Settings > Privacy & Data, and click Download My Data. You will receive a ZIP file containing your profile, transaction history and communication records within 24 hours via email. Data exports are in readable formats such as CSV and PDF.

Payment tokens for DANA, OVO, GoPay and QRIS are stored encrypted while your account is active so you can re-use them for faster deposits. After account closure, payment records are retained for five years for compliance with Indonesian banking regulations and to handle disputes.

Only you and authorised rajampo777 staff—such as fraud prevention analysts or customer support agents—can view your data. We never share your game history or payment records with other players, affiliates or marketing partners without your explicit consent.

We send account notifications, withdrawal confirmations and support responses to your registered email. Marketing emails about new games or promotions are sent only if you opted in during registration. You can unsubscribe from marketing at any time via the link in those emails or in Settings.

Your account is marked inactive, but personal and payment records are retained for five years to settle any outstanding disputes or regulatory requests. Depends on local law, your information may be deleted upon written request. Contact [email protected] with your closure date to arrange full deletion.

Yes. Encryption and login security are identical on web and mobile app. When you log in from a new device, we send a verification code to your registered email or phone. Your sessions expire after 30 minutes of inactivity for extra protection on shared devices.

Email [email protected] immediately with details. Our security team will investigate within 48 hours. If fraudulent charges appear on your DANA, OVO, GoPay or QRIS account, contact your payment provider's fraud department directly while we investigate on our end.

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